Contact us
For queries regarding cake orders or table bookings at the Belgravia Parlour please email
hello@peggyporschen.com or leave a voice message on +44 (0)20 7730 1316. Due to the busy nature of the Parlour our team may be unable to answer phone calls during service, however messages will be checked regularly throughout the day and we will get back to you as soon as possible.
Please note: we are unable to take payment for an order by phone as we are not permitted to take credit card information over the phone.
Ordering cakes
Cake, cupcake and confectionery orders can be placed online. Information about customisation options, minimum orders and lead-times can be found in the relevant product description section on our online shop. If you have any questions about the cakes or if you have trouble ordering online please call one of our sales team on +44 (0)20 7730 1316, or send an email to hello@peggyporschen.com.
Please note: we are unable to take payment for an order by phone as we are not permitted to take credit card information over the phone.
Cake collection
Freshly baked cakes and cupcakes can be collected from our Belgravia location at 116 Ebury Street during opening hours. To make sure your order is ready in time, simply choose a collection date and time slot when placing your order online. Should you run late for collection, we will hold your cake until the end of the day.
Changes to existing orders
If you have spotted an error on your order confirmation or would like to make changes to an existing order, please notify us within: cupcakes: 24 hours before delivery or collection; 6-inch cakes: 48 hours before delivery or collection; All cakes larger than 6-inches, or any other cakes and cupcakes from our birthday and special occasion collections: 72 hours before delivery or collection.
Please note that any changes to your existing order may be chargeable. We therefore recommend that customers always double check order details, such as dates, cake size and personal messages, before confirming their order as we may not be able to offer refunds or replacements if incorrect information has been given.
Order cancellation
If you wish to cancel your cake order you must give us the following minimum notice to qualify for a credit or refund: cupcakes: 24 hours before delivery or collection; 6-inch cakes: 48 hours before delivery or collection; All cakes larger than 6-inches, or any other cakes and cupcakes from our birthday and special occasion collections: 72 hours before delivery or collection.
If something went wrong
We will always do our best to prepare and pack your product(s) with the utmost care and provide you with detailed cake care instructions to ensure your order travels safely to its destination. Nevertheless, accidents can happen and so we ask that you check you are happy with your item(s) before signing the disclaimer note. Once collected, the safe transportation and storage lies with the customer and we shall not be liable for any damages caused by incorrect handling or storage of the cake.
In the unlikely event that you find your order is incorrect or incomplete, please send an email to
hello@peggyporschen.com or leave a message on +44 (0)20 7730 1316 and we will do our best to send a replacement in time.
To claim a credit or refund, please return the item to us for inspection or provide photographic evidence together with a proof of purchase (till or online receipt) within 48 hours upon receipt. Unfortunately, we are not able to offer any refunds without the requested evidence and proof of purchase. Please note that we can only credit a refund to the card used to purchase the item. For full details please see our
For full details please see our Refund Policy